Privacy Policy
How we collect, use and protect your personal information.
Last updated:
Introduction
Gray Plumbing & Heating ("we", "us", "our") is committed to protecting your personal information. This privacy policy explains what data we collect when you visit grayplumbingandheating.co.uk, how we use it, and your rights in relation to it.
We are the data controller for personal data collected through this website. If you have any questions about this policy, please contact us at info@grayph.co.uk.
What Information We Collect
We may collect the following types of information:
Information you provide to us
When you complete our contact form, we collect your name, email address, phone number, and the contents of your message. We use this information solely to respond to your enquiry.
Information collected automatically
When you visit our website, our web server may automatically log your IP address, browser type, and pages visited. This information is used for security and to ensure the website functions correctly. It is not used to identify you personally.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries submitted through our contact form
- Ensure the website operates correctly and securely
- Comply with our legal obligations
To carry out and manage our services, we may use business tools including Tradify (job management), Xero (accounting), Microsoft 365 (communications and document management), and SumUp (payment processing). These platforms may store and process limited customer information as part of normal business operations. Each provider handles data in accordance with their own privacy policies and appropriate data processing agreements.
We will never sell, rent, or share your personal data with third parties for marketing purposes. Limited information may occasionally be shared with suppliers, subcontractors, letting agents or property managers where required to carry out works or coordinate services on your behalf. Any such sharing is limited to what is strictly necessary for that purpose.
Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the site owner.
This website may use cookies for the following purposes:
- Essential cookies - necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies - we may use services such as Google Analytics to collect anonymised information about how visitors use our site, in order to improve website performance and customer experience. No personally identifiable information is collected.
- Advertising cookies - we may use advertising tools such as Google Ads and Meta Pixel to measure the effectiveness of our marketing and to show relevant adverts.
- Third-party content - some pages may include embedded content from third-party services such as Google Maps, which may set their own cookies.
You can control and manage cookies through your browser settings. For more information, visit allaboutcookies.org.
How Long We Keep Your Data
Enquiries submitted through our contact form are retained only for as long as necessary to respond to your message and for a reasonable period thereafter.
Where we have carried out work for you, we may retain relevant service records for the purposes of warranty support, follow-up maintenance, and to meet our legal and accounting obligations. Financial records are kept for a minimum of six years in accordance with HMRC requirements.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Right of access - you can request a copy of the personal data we hold about you
- Right to rectification - you can ask us to correct inaccurate data
- Right to erasure - you can ask us to delete your personal data
- Right to object - you can object to how we use your data
- Right to restrict processing - you can ask us to limit how we use your data
To exercise any of these rights, please contact us at info@grayph.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their own privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Gray Plumbing & Heating5 Pitomy Drive, Collingham
Newark
NG23 7QS
info@grayph.co.uk
07958 712 513